I sold my flat using Allan Fuller and the service end-to-end was excellent. Matt and the team were consistently responsive. They anticipated my needs, contacted and engaged colleagues and 3rd party suppliers (plumbers, furniture removal etc.) on my behalf.
He even borrowed a dehumidifier, put it in my flat checked on it every day.
Honestly I couldn't have asked for more.
-Louise, July 2015
I recently rented a property from Allan Fuller in Putney area. Its 1 month since my move-in and the whole experience is fluid & fantastic. I am a self-made Londoner, and not here due to accident of birth. Allan Fuller has been the best experience for me so far in last 4 years of living in this city. In fact all of my experience spanning several countries.
Start with the property. The maintenance and the the upkeep of the place is absolutely top grade. Harley Bennett, from Lettings; helped me with the initial search. She was professional & to-the-point. When I moved in, the place had been thoughtfully prepared; from stocking the equipment manuals to the roll down blinds. Allan Fuller even sends you a welcome card when you move in, which is a cool gesture. After a few days, I needed some help with my council matters. I reached out to June Durham and she helped me with all documents within a day. All solved in less than 24 hrs. This is unprecedented in UK, where agencies may talk in terms of 2-3 days working day’s response time.
Overall, a very positive experience. Highly recommended. I hope they continue to keep the same high standards.
- Anurag, July 2015
We were extremely happy with the service we received from Sarah - friendly, polite and knowledgable about the area. Communication was always efficient and prompt and Sarah seemed to have a very good relationship with both sides of the transaction which helped with any negotiations. We will definitely consider using Alan Fuller in the future.
- Annie, April 2015
I was really surprised at the great service I received from the Allan Fuller Lettings team. They were very efficient and really fast at getting my flat's details & photos up on their website & property sites. The team seemed highly motivated, and five of them came & visited my flat to ensure they were all aware of the ins & outs so they could do informed viewings.
Thank you Allan Fuller - I'm very pleased with my new tenant!
- Paige, April 2015
We had an excellent experience with Allan Fuller from start to finish when selling our property. I was very impressed with Kate when she valued our house - she really knew her stuff and she was better than any of the other estate agents I met with. We sold our house in 3 days after a bidding war where we achieved £10,000 over the asking price from the buyers.
Matthew was our key contact during the sale and he did an excellent job too - very helpful and always updated me with the latest status. I always received prompt replies to my queries and nothing was too much trouble for them. We were extremely satisfied with their service.
- Elsa, January 2014
We spoke to two different agents about marketing our property - Allan Fuller and Dexters, both in Putney. It was clear from the start that Allan Fuller had far better local knowledge and experience of selling similar properties. Kate, who we met for our first consultation, also seemed genuinely interested in our flat and was not just saying the same old jargon - in short, she wasn't a typical estate agent, but a very professional businesswoman. Allan Fuller's % fee rate was immediately far more competitive than Dexters, so that we didn't need to get into negotiations about how much we would pay. I was particularly impressed that both Sarah and Matt then came round to speak to us about the flat as they would be the two agents showing people round. This meant that they knew the things we'd mentioned about the history and details of the building and that we could trust them with our keys. Allan Fuller himself also visited and suggested an even higher market price to test the water. I liked the fact that there were only four people throughout the whole process - it made it straightforward and personal. During the viewing process, Sarah and Matt kept us very well informed about viewings and quickly showed around 20 people through the door. It was a very straightforward process as we soon received two offers at a price we were willing to accept, which showed us that the high asking price Allan had suggested was absolutely correct. When we proceeded to sell to one of Matt's viewers, Matt kept fully on top of the process and chased up the agents, solicitors and buyer as much as necessary to ensure that everything went smoothly. He was enthusiastic, polite and very on the ball. In summary, I was extremely impressed with the service that we received. Allan Fuller and his team were not like the typical estate agents I had expected; they were professional, straightforward and always very pleasant to deal with. I would recommend them without hesitation and I would use them again.
-A. Williams, December 2013
We rented our London flat through Allan Fuller 4 years ago so when it came to letting our own property they were the obvious choice. They have been nothing but efficient, professional and knowledgeable throughout the whole process and I couldn't recommend them strongly enough.
Stuart was our first point of contact and he was so helpful and reassuring that i felt comfortable enough to instantly contract Allan Fuller to fully manage our property whilst we live abroad. I made the right call as by the next day he had our flat advertised online and was arranging viewings. He talked us through all interested tenants so that we could make an informed choice. I didn't expect this level of customer service and its not one you would get with a larger chain of estate agents.
Stuart then handed us over to Tertius who seamlessly saw us through the signing of contracts, the arranging of certificates etc (as first time landlords we did need some hand holding) and she even went to our property to check the professional clean was up to scratch and see the cleaner out.
Both Stuart and Tertius really were excellent and i could not recommend them strongly enough. In a world where there is too much poor customer service Allan Fuller break the mold and go over and above.
– Ms Morris, October 2013
Both Kate and Matthew delivered a very professional and helpful service. With regard to the sale, their local knowledge was sound and the sale was agreed quickly. The conveyance was not straightforward and they worked hard to encourage the solicitors to do their job when, frankly, they weren't! I felt well supported throughout the process. I would recommend them to anyone.
– CR of Dover House Road, January 2013
For more reviews please visit http://www.allagents.co.uk/allan-fuller-estate-agents/