Customer Testimonials

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Buying your first home is always going to be a stressful experience. Estate Agency is not always looked upon in the fondest of ways however I am pleased to say that Sarah bucked the trend. Her approachable, helpful and enthusiastic nature ensured that not only did we find the process more relaxing than expected, but we were kept updated throughout the purchase.
- W.Hutton, January 2014

We had an excellent experience with Allan Fuller from start to finish when selling our property. I was very impressed with Kate when she valued our house - she really knew her stuff and she was better than any of the other estate agents I met with. We sold our house in 3 days after a bidding war where we achieved £10,000 over the asking price from the buyers.
Matthew was our key contact during the sale and he did an excellent job too - very helpful and always updated me with the latest status. I always received prompt replies to my queries and nothing was too much trouble for them. We were extremely satisfied with their service.
- E. Kellaway, January 2014

We spoke to two different agents about marketing our property - Allan Fuller and Dexters, both in Putney. It was clear from the start that Allan Fuller had far better local knowledge and experience of selling similar properties. Kate, who we met for our first consultation, also seemed genuinely interested in our flat and was not just saying the same old jargon - in short, she wasn't a typical estate agent, but a very professional businesswoman. Allan Fuller's % fee rate was immediately far more competitive than Dexters, so that we didn't need to get into negotiations about how much we would pay. I was particularly impressed that both Sarah and Matt then came round to speak to us about the flat as they would be the two agents showing people round. This meant that they knew the things we'd mentioned about the history and details of the building and that we could trust them with our keys. Allan Fuller himself also visited and suggested an even higher market price to test the water. I liked the fact that there were only four people throughout the whole process - it made it straightforward and personal. During the viewing process, Sarah and Matt kept us very well informed about viewings and quickly showed around 20 people through the door. It was a very straightforward process as we soon received two offers at a price we were willing to accept, which showed us that the high asking price Allan had suggested was absolutely correct. When we proceeded to sell to one of Matt's viewers, Matt kept fully on top of the process and chased up the agents, solicitors and buyer as much as necessary to ensure that everything went smoothly. He was enthusiastic, polite and very on the ball. In summary, I was extremely impressed with the service that we received. Allan Fuller and his team were not like the typical estate agents I had expected; they were professional, straightforward and always very pleasant to deal with. I would recommend them without hesitation and I would use them again.
- A. Williams, December 2013

We rented our London flat through Allan Fuller 4 years ago so when it came to letting our own property they were the obvious choice. They have been nothing but efficient, professional and knowledgeable throughout the whole process and I couldn't recommend them strongly enough.
Stuart was our first point of contact and he was so helpful and reassuring that i felt comfortable enough to instantly contract Allan Fuller to fully manage our property whilst we live abroad. I made the right call as by the next day he had our flat advertised online and was arranging viewings. He talked us through all interested tenants so that we could make an informed choice. I didn't expect this level of customer service and its not one you would get with a larger chain of estate agents.
Stuart then handed us over to Tertius who seamlessly saw us through the signing of contracts, the arranging of certificates etc (as first time landlords we did need some hand holding) and she even went to our property to check the professional clean was up to scratch and see the cleaner out.
Both Stuart and Tertius really were excellent and i could not recommend them strongly enough. In a world where there is too much poor customer service Allan Fuller break the mold and go over and above.
– Ms Morris of Putney, October 2013

Sarah helped make the whole process of buying a property as smooth as possible. From the initial viewing all the way through to picking up the keys she was friendly, helpful and professional. She listened to me and was excellent at following up all the questions I had. I always felt confident that if she said something was going to happen then it would happen.
– Chris of Putney, October 2013

Sarah and Matthew were so kind in accommodating my endless requests to view the property and to take various experts in to get their opinions as the property required extensive remodelling. They were a pleasure to deal with and I became very fond of them. Always cheerful, on time and did everything they could to help. Highly recommended.
– Ms Bartsch of Putney, October 2013

Over all very good. I was selling my father's house, he now lives in a care home. The staff listened to my queries and responded well to most issues. The buyer was very insisent on visiting the property with builders, architects, designers etc and I felt that was rather insensitive of her and when I said perhaps she could let us say goodbye to the house and wait a few more days until completion before going round, this only worked for a couple of days before another phone call. When a family home is being sold off after death and ill health and is empty, this does not give the buyer carte blanche to visit whenever they choose. I think this was sheer force of her personality rather than the agents allowing it. Sarah Harris is charming and Allan Fuller is very straight.
– Ms Lumley of Putney, September 2013

I would thoroughly recommend Allan Fuller; Allan, Matt, Kate and lately Josh have all been amazing. I sold my property through Allan Fuller very recently; I have had my property on the market with 2 other agents previously who had failed to sell it and Allan promised he would sell it and he did. The whole team delivered a service above and beyond what could have been expected. Not only did they achieve quite a few offers, also, when we had a 'hiccup' (unforeseen circumstances with a previous buyer close to exchange), they helped me move boxes and they worked outside of hours to get me another buyer within days. They are always on the end of the phone, all very intelligent, positive and resourceful. They managed my expectations very well and I wouldn't hesitate in recommended them. I am sure that Allan will forgive me for saying that I suspect that there are few agents in Putney around now with the experience he has in the area and in property which is very reassuring.
– Susan of Putney, February 2013

Ours was not an easy sale to complete, for lots of reasons, and Allan Fuller were really great at keeping in touch and moving things forward. We always felt in very safe hands which was particularly important as we were managing a sale from abroad.
- Ms D’Arcy of Chelverton Road, February 2013

Both Kate and Matthew delivered a very professional and helpful service. With regard to the sale, their local knowledge was sound and the sale was agreed quickly. The conveyance was not straightforward and they worked hard to encourage the solicitors to do their job when, frankly, they weren't! I felt well supported throughout the process. I would recommend them to anyone.
– CR of Dover House Road, January 2013

Stuart and his team have been extremely helpful. I have let the flat twice now. The first time they were very good in giving me advice as to what was required to begin the let. I have also found the back office (accounts) people a pleasure to deal with.
– Sacha of Putney, October 2013

I would like to thank Allan Fuller and staff for the excellent services in letting and managing my property. I have found them to be honest, reliable, and extremely helpful in any given situation. Most of all their personal touch is something most agents are lacking. I highly recommend their services.
– Ms Jones of Putney, July 2012

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